Refund policy

At our company, we believe in making the refund process as simple and straightforward as possible. If, within 30 days of your purchase, you find that our fresh products haven't left you completely satisfied, simply get in touch with us and we'll issue a full refund. No lengthy interrogations or complicated procedures - just a couple of quick questions to help us improve our offerings for next time.

To initiate a refund, we kindly ask that you return the products in their original packaging. This ensures a smooth and seamless refund process. Please note that the cost of return postage is the responsibility of the customer. To guarantee the safe arrival of your returned items, we recommend selecting a tracked shipping service.

Our Return Address:

For all other markets, please e-mail us at help@16wishescandles.com